FAQ

How to Purchase:

We offer our handmade jewelry for sale via small-batch releases; this means that we set an exact time and date for when we will restock our store with a collection of ready-to-ship handmade pieces. We announce this date on Instagram as well as via email to our subscribers. When that date occurs, the shop will go live with items ready to purchase!

Shipping:

All of our jewelry (except for custom orders) is ready-to-ship so, when you place an order, you can expect that your item(s) will ship within 3 business days of purchase. We ship via USPS First Class Mail and will provide a tracking number once your package is on its way to you.

Returns:

Due to the one-of-a-kind nature of our jewelry, once an item is claimed, it becomes unavailable to another customer who may then make a purchase of their second-choice item. For this reason, in fairness to all customers, all items are final sale and not eligible for return or exchange. If you submit an order, you have agreed to the purchase of the item based on its listing description and its photos; please review descriptions and photos carefully when making your purchase decisions.

About Buying Handmade:

We believe in making heirloom-quality, one-of-a-kind products that are meant to be worn and loved for generations. Every single one of our items has been made at home in Kate's attic-turned-studio with the utmost care. Your purchase supports a small, women-owned, mother-daughter business as well as the many small women- and family-owned businesses from which we source our stones. Due to the nature of handmade items, you can expect small imperfections; we believe these add to an item's character and in no way interfere with its beauty or useability.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

Damages/Refunds:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We work hard to create durable, lasting, high-quality products; however, jewelry is inherently fragile and may become damaged over time. In most cases, the customer must take responsibility for any damage that may occur, but if you believe there is a quality issue with an item you purchased, please contact us directly to discuss it by emailing support@generationssmithworks.com.

Refunds are considered at our discretion.